Reasons to become a buyer

• Who can buy from the auction?
• How do I get started?
• What if I cannot attend the floor auction?
• How is GST handled?
• How do I bid?
• Can I reserve or withdraw a bid?
• What costs are involved?
• How do I pay for my successful bids?
• Can I get information for accounting purposes?
• How do I obtain my products?
• What if a product is faulty or not up to the standard displayed at the auction?
• A touch nervous about your first time?

• Enormous Variety Choice – Over 450 growers send their flowers to auction.
• Price Savings – Consistently 30% Cheaper than buying via wholesale
• Easy – No hard sell or salespeople. Customer decides what price they want to pay for product.
• Market Prices are fairer for all – Like the stock market, the prices are accurate, current market prices. Huge savings on flushing lines, In demand lines attract a higher price but it means you can get hold of them.
• Free remote bidding software – We empower people by giving them free bidding software that can be used anywhere in the world via internet.

Anybody who is involved in the reselling of flowers may buy from the auction, once they have completed and signed the registration form. Florists, wholesalers, market buyers, fruit shops, supermarkets and registered trade members are all welcome.

ALL BUYERS MUST HAVE AN ABN AND BE REGISTERED FOR GST

The only stipulation on bidding at auction is a) you must be able to purchase the minimum quantity per lot (normally around 3 bunches for bunched product and 10 stems on single stem sales) b) you must be able to pay using one of the approved payment methods. See “How do I pay for my successful bids”

If you are short on time and don’t want to read on and self serve via the internet, Call our friendly Customer Service Representative, Paul Mags on 07 312 12345 or on 0416 100313.

He’ll sort it out for you. Simple!

Every bidder on Auction has to be registered with a signed Terms and Conditions held by the auction office before the bidder is allowed on to the auction stand. Now that the auction uses Laptops, Ie a fully integrated electronic bidding system, all buyers MUST attend an orientation session to go through how to use the Floor Bidder. (If you are a remote buyer, then you will not need to do this. If you are confused, just ask Paul Magarry, he's here to help)

You need to fill out the registration form, which is available online or by calling our Customer Service Representative, Paul Mags on 07 312 12345 or on 0416 100 313. You can book an orientation session and do all the paperwork when you get here, that’s fine too.

Christensen's Flower Auction reserves the right to accept or reject any registration application for whatever reason.

You must attend a one on one orientation session with our Customer Service Representative before you will be allowed to bid. Call Paul Mags on 07 312 12345 or on 0416 100 313 to book one today.

Please read the description of the Dutch auction system before attending your orientation session. Remember:- The winning bidder is the first person to stop the clock.

All invoices have a 4.5% service fee + GST applicable to them.

Packaging, delivery and agent fees (if used) are independent of the auction house.

Payments may be made during or immediately after the auction at the office. No credit is available. Only cash, debit cardsand credit cards are accepted.

Direct Debit is available on completion of a DD authority form. Direct Deposits are NOT available.

For remote bidders a credit card authority form is to be completed and held for payment. Other forms of payment can be arranged by contacting our office.  In any case, products will not be released until full payment has been received.

You may, after payment, collect your products which will have been placed on a trolley assigned to you.

If you need your products transported to you, we can assist with the arranging of delivery for you but please be aware – IT IS YOUR RESPONSIBLITY TO RING THE COURIER COMPANY AND BOOK THE PICK UP. Please contact our office for costs and availability. Please note that a packing fee per box is charged for all items couriered. We charge it, to cover costs. It keeps the auction a “Buyers Premium Free Zone!”

Every effort is made to ensure that the displayed product is a genuine indicator of the whole product on offer. You generally must assure yourself that the product you are bidding for is what you require and that you are satisfied with the quality. If, however, you discover a fault, you should contact our staff immediately for resolution. The auctioneer will have sole discretion in this regard.

We ask that you use commercial judgement in this instance. Remember, its an auction and you are saving money normally on everything you are bidding for. Average order of $450. If you have 2 bunches worth total of $4 that aren’t any good, would you even bother to approach us? It represents less than 1% of total value & considering you are saving on average 30%! Time=money, please make commercial decisions.

HOT TIP:- Information is valuable. Get an A-Z phone book and write down every time you have a comment about a grower. So lets say you bought Carnations from grower 7878. Under “C” write down 7878 and comment – Good, bad etc.

After doing this for a couple of months you will have a directory of suppliers that are good for your needs.

All of us were nervous the first time we...bought at auction! It's ok. It's a new thing.

Our Customer Service Representative, Paul is here to help you. He will take you through the orientation process, hold your hand and get you started. He will also keep in touch with you to answer any ongoing questions you may have.

Customer Service Representative – Paul Mags . 07 312 12345 or his mobile 0416 100 313. Give him a call!